Our commitment to riders
Vroom is dedicated to keeping people safe on the road. Our technology enables us to focus on rider safety before, during, and after every trip. Here's how.
Before the trip
Getting a safe ride
Vroom app automatically finds your location to provide door-to-door service. That means you stay safe and comfortable wherever you are until your driver arrives.
Open to everyone, everywhere
All ride requests are blindly matched with the closest available driver. So there is no discrimination based on race, gender, or destination.
When you’re matched with a driver, you’ll see their name, license plate number, photo, and rating—so you know who’s picking you up ahead of time. And even after the trip, you’re able to contact your driver if you left something behind.
Getting to your destination
Share your ETA
Once your driver has picked you up, share your ETA with your friends and family so they can follow your route and know when to expect you.
Always on the map
Follow your trip in real-time so you always know where you are. And if you use VroomPOOL, you’ll know exactly who’s riding with you.
After the Trip
Always here for you
After every trip, you can rate the driver and provide anonymous feedback about your ride. We review all feedback because our goal is to make every ride a great experience.
Our support team is always ready to respond to any questions you may have about your trip and help you retrieve lost items.
Our specially-trained incident response teams are available around the clock to handle any urgent concerns that arise.
“I work events late at night, and with Vroom, I feel safer knowing I don’t have to go wait outside and hope I can flag down a ride.”
Rider from Portland
In the App and Offline
Improving experiences with technology
Substitute phone numbers
In many locations around the world, Vroom uses technology that anonymizes phone numbers to keep contact details confidential. So when you and your driver need to contact each other, your personal information stays private.
Always on the map
GPS data is logged for every trip so we know who you’re driving and where you’re going, which promotes accountability and encourages good behavior.
Assisting law enforcement
In cases where local law enforcement provides us with valid legal process, we provide them with useful data to help in their investigations.
Rider safety tips
How to keep yourself safe
We worked with law enforcement to create this guide on how to ride safely with Vroom. It explains what you can do to stay safe while riding.